Privacy Policy

TScribe ("we", "our", "us") is a clinical documentation tool operated by Tamela. This policy explains what information we collect when you use TScribe, how we use it, and what rights you have. We are based in Nigeria, and this policy reflects our obligations under the Nigeria Data Protection Regulation (NDPR) and related guidelines.

1. What we collect

When you create an account or contact us, we collect:

• Your name and email address
• Your professional role and organisation (optional)
• Messages you send to our support team

When you use the application, we collect anonymous usage analytics (pages visited, feature interactions, session duration) to understand how the product is used. These analytics are not linked to your identity or to any patient data.

2. Patient data

TScribe does not retain patient-identifiable information or final clinical reports on our servers. Audio submitted for transcription is processed in transit using encrypted connections and discarded immediately after the report is returned to your device. We do not use patient content to train AI models. We do not store, index, or review clinical reports.

The clinician using TScribe is responsible for ensuring that their use of the product is consistent with their institution's data governance policies and their patient's consent.

3. How we use data

We use account information to operate and improve TScribe, communicate with you about the product, and respond to support requests. We use anonymous analytics to identify usability issues and prioritise improvements. We do not sell your data to any third party.

4. Data storage and retention

Account data is stored on servers located in jurisdictions with adequate data protection standards. We retain account information for as long as your account is active or as required to comply with legal obligations. You may request deletion of your account at any time by contacting us.

5. Third-party services

We use a limited set of third-party services for infrastructure and analytics. These services are bound by their own privacy policies and are selected to minimise data exposure. We do not embed third-party trackers, advertising pixels, or social media widgets on the TScribe application.

6. Your rights

Under the NDPR and applicable law, you have the right to access, correct, or delete personal information we hold about you. You may also object to certain processing or request a restriction. To exercise any of these rights, contact us at the address below.

7. Security

All data in transit is encrypted using TLS 1.2 or higher. Access to our systems is restricted to authorised personnel. We conduct regular security reviews. See our Security page for more detail.

8. Children

TScribe is a professional tool for licensed healthcare practitioners. We do not knowingly collect information from individuals under 18. If you believe a minor has provided us with personal data, contact us and we will remove it promptly.

9. Changes to this policy

We may update this policy from time to time. We will notify registered users of material changes by email or through an in-app notice. The date at the top of this page reflects when this version was last revised.

10. Contact

For privacy-related enquiries, contact us at privacy@tscribe.app or through the contact page.